Post by firstname.lastname@example.org
rob is a stand up businessman.
I'll ditto that too. I bought a Walnut stave drum of Rob's from Nick a while
back. I liked the drum but it didn't blow me away. I mentioned the drum to
Rob when we were talking about something else unrelated, and he offered to
take the drum back to put on new edges, snare beds and finish.
I sent him the drum and he unfortunately left it on his car and drove away,
splitting the shell into chunks. To replace it, Rob offered me my choice of
essentially whatever I wanted. He had a gorgeous 12" Mahogany shell with
some wild deep figuring and coloring, so we went with that. I was looking
for a 12" drum I could actually use as a main drum, not just for the coffee
can effect, so I thought Mahogany's warmer, darker sound (as well as the
depth) would help me in getting some fatness out of a 12" shell.
The drum arrived complete with die cast and triple flanged batter hoops as
well as an extra batter head -- no charge. So far I've only played the drum
at low volumes, but I'm really impressed with everything I've heard. I'm
looking forward to putting this drum through a proper test drive, but I have
no hesitation in recommending Rob as a businessperson.
Rob's drums are less expensive than the competition, offering the customer
essentially any option on the market. I think his stuff is priced comparably
with DIY project drums, particularly considering that having somebody else
do the building takes the screw-up factor out of the equation -- I don't
build drums because other people do it better than I.
Yes, he's obnoxious, rude and offensive on Usenet. But he also makes a
beautiful, well-crafted instrument and he's willing to go far beyond the
"extra mile" to make the customer happy.